Delaware County EMS uses technology to succeed

Delaware County EMS uses technology to succeed

Delaware County EMS personnel pose for a photo

Delaware County EMS leadership are using technology and its membership in the Ohio EMS Chiefs Association to provide high-quality emergency medical care during thousands of runs each year.
Eric Burgess, the assistant director of Delaware County EMS, said his agency had about 6,000 squad runs last year. The organization includes 83 full-time paramedics, three advanced EMTs, six captains, one chief, and EMS office manager, and EMS maintenance technician and about 15 part-time paramedics. The large crew operates 10 advanced life support ambulances and a quick-response vehicle.
Burgess, who is a member of the executive committee of OEMSCA, said his staff is dedicated to continuously improving.
“My favorite part of the job is seeing our staff grow and develop over time,” he said. “I place a high value on professional development and education and to see our staff achieving the goals we have set for them in this area is very rewarding.”
Burgess said his agency, like many others across Ohio and the nation, has several challenges. Some of these challenges include battling other entities, staffing shortages, drug shortages and reimbursement issues.
One way Burgess said the department tries to deal with these challenges is by using the latest products and technology.
“New technology plays a huge role in how we conduct pre-hospital medicine,” he said. “We have the ability to use real-time data to manage things like our patient care and our resources on a daily basis.”
Burgess said using real-time data makes it easier to manage where personnel is needed, and in this business, every minute (or second) counts.
“We can monitor our personnel and relocate them to the areas of the county where they are most needed,” he said.
Burgess also said technology helps because patient care data can be used to constantly re-evaluate how the agency operates.
“We look at our patient care data to evaluate our protocols, policies and procedures to provide the best possible outcomes for our patients,” he said.
One other way the organizations deals with challenges is by participating in the Ohio EMS Chiefs Association.
“OEMSCA is valuable to third-service EMS departments because it gives us a voice at the state and federal level to be heard on serious issues that are affecting our agencies every day,” he said.